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Leading Companies for Customer Service, On and Off Social

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Leading Companies for Customer Service, On and Off Social

<img alt="Leading Companies for Customer Service, On and Off Social every other Social Media Lately webinar as part of their Best Thinker webinar series, looking at the subject of Top Corporations for Customer Support, On and Off Social. The webinar featured Jason Kapler (@jasonkapler), vp of promoting at LiveWorld, Dan Gingiss (@dgingiss), Head of Digital Purchaser Experience and Social for Uncover Card, and Kristina Libby (@KristinaLibby), Head of Client Communications at Microsoft. We mentioned a ton of ideas on how Customer services and products on and off of social wish to scale.

Here Are three key takeaways from the webinar:

  1. Customer Support on social needs to scale – With all of the tools available in the market, it can be lovely easy to get started in Customer Support via social media – the true trick is in knowing how to scale a program to incorporate a tool that can do routing and monitoring so nothing gets lost within the shuffle.
  2. Social Customer Service received’t restore a nasty Customer Support application – While social Customer Support sounds nice, if your underlying application for Customer Service does beef up it, social is not a restoration for such issues. Focal Point on the core program and get that right sooner than scaling to social media.
  3. Reporting success of your Customer Service program – Be Sure To body your results in a technique which is meaningful to the industry and now not simply concerned about the way you won over a unhappy consumer.

To get a copy of the slides or to take heed to the replay, please click here. That You Could also scan the highlights of this webinar on Twitter by means of studying the Storify beneath.

Our next webinar is titled How Social Information Powers Customer Expertise; be sure to join it or view the time table of alternative upcoming webinars right here.

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